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LMNUSA Terms of Service

LocoMotioNUSA - LMNUSA.com
949-243-7215

TERMS AND CONDITIONS

1. Term and Payment for Services
2. Use of Services
3. Enforcement
4. Intellectual Property Rights
5. Warranty; Warranty Disclaimer
6. Limitation and Exclusion of Liability
7. Indemnification
8. Miscellaneous


LMNUSA. ("LMNUSA") is the leading comprehensive hosting solutions. This Services Agreement ("Agreement") governs your purchase and use, in any manner, of all services provided by LMNUSA and any of its affiliates (the "Services").

You must accept the terms of this Agreement in order to use the Services.

NOTWITHSTANDING, BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS CONTAINED HERE AS WELL AS ALL ACCEPTABLE USE POLICIES INCORPORATED BY REFERENCE.

LMNUSA reserves the right to change or modify any of the terms and conditions contained in this Agreement, any Addendums and any policy or guideline incorporated by reference at any time and from time to time in its sole discretion, and to determine whether and when any such changes apply to both existing or future customers. Any changes or modification will be effective upon posting of the revisions on the LMNUSA Web site (the "Site"). Your continued use of Services following LMNUSA's posting of any changes or modifications will constitute your acceptance of such changes or modifications.


1. Term and Payment for Services


1.1. Term This Agreement shall be for an "Initial Term" as chosen by you in the Order Form located on this Site at the time you register for the Services. "Initial" is defined when the user use the service and when the user has pay its fee. This Agreement will be automatically renewed (the "Renewal Term") at the end of the Initial Term for the same period as the Initial Term unless you provide LMNUSA with notice of termination thirty (30) days prior to the end of the Initial Term or the Renewal Term. You must provide LMNUSA with your notice of termination by clicking on the "Cancel Service" button located on the Site or as otherwise provided by this Agreement. Upon clicking on the "Cancel Service" button, you will be asked to provide LMNUSA with sufficient customer identification information so that LMNUSA may properly identify you and your account. Any notice of termination will be effective following thirty (30) days after LMNUSA's receipt thereof. Once customer makes purchase they are entitled to the service. LMNUSA Network will deliver its services at the fullest extent

1.2. Termination Policy If you terminate your receipt of the Services prior to the end of the Initial Term or the Renewal Term, whichever is then applicable, (a) LMNUSA will refund to you any fees paid in advance of such termination. LMNUSA.net reserves the right to cancel a customers service at any time. If cancellation is caused by customers violation of these policies, then refund will be pro rated for the unused days in a given month. Your termination request or notice must be submitted to LMNUSA in the manner described in Section 1.1. LMNUSA may terminate this Agreement at any time and for any reason by providing to you written notice thirty (30) days prior to the date of termination.

1.3 Default and Cure In the event that either party hereto defaults in the performance of any of its material duties or obligations under this Agreement, including failure to make any payments due under this Agreement, and such default is not cured within five (5) days after written notice is given to the defaulting party specifying the default, then the party not in default, after given written notice thereof to the defaulting party, may terminate this Agreement.

1.4. Charges You agree to pay for all charges attributable to your use of the Services at the then current LMNUSA prices, which shall be exclusive of any applicable taxes. You are responsible for the payment of all federal, state, and local sales, use, value added, excise, duty and any other taxes assessed with respect to the Services, other than taxes based on LMNUSA's net income.

1.5. Payment All accounts are paid first. Once payment is receive account is activated. Each payment is due 30 days from the day paid. Customer will be notified 10 days via email prior to the due date. Failure to payment will cause termination of the account. Reactivation of the account is 5.00 dollars. Money order must arrive on time. No exceptions. All charges for Services must be paid in advance according to the then current prices applicable to the Services. Upon entering this Agreement, you must choose to pay either by direct charge to a credit or debit card, or receive an invoice and submit subsequent payment. If you choose to pay by credit or debit card upon registering for the Services, you thereby authorize LMNUSA to charge your credit or debit card to pay for any charges that may apply to your account. You must notify LMNUSA of any changes to your card account (including, without limitation, applicable account number or cancellation or expiration of the account), your billing address, or any information that may prohibit LMNUSA from charging your account. If you choose to be invoiced upon registration for Services, LMNUSA will invoice you for the Services applicable to the period for which you have registered for the Services. You agree to pay to LMNUSA the amount indicated in each invoice by the due date reflected on that invoice. If you fail to pay any fees and taxes by the applicable due date for credit card or invoice payments, late charges then the account will be terminated

1.6. Refund Policy Refund Policy Customer has seven days to do a "trial version" with our package. In these seven days period the customer has the right to cancel or demand a full refund if they are not satisfy with the service. However, after exceeding this seven day period the customer will not be entitled to a full refund and they will be billed until a cancellation is incited. However, customers are entitled to a pro rate refund for any unused days in a given month. This refund policy applies to only LMNUSA Network Web hosting Services.


2. Use of Services


2.1. Applicable Use Policy The LMNUSA Acceptable Use Policy (the "Usage Policy") govern the general policies and procedures for use of the Services. The Usage Policy is posted on LMNUSA's Web site (or such other location as LMNUSA may specify) and may be updated from time-to-time. YOU SHOULD CAREFULLY READ THE USAGE POLICY. BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THE USAGE POLICY AND ANY MODIFICATIONS. LMNUSA RESERVES THE RIGHT TO TERMINATE YOUR ACCOUNT FOR ANY VIOLATION OF THE USAGE POLICY OR THIS AGREEMENT.

2.2. Material and Product Requirements Unless we have agreed otherwise in a separate agreement, you must ensure that all material and data placed on LMNUSA's equipment is in a condition that is "server-ready," which is in a form requiring no additional manipulation by LMNUSA. LMNUSA will make no effort to validate any of this information for content, correctness or usability. If your material is not "server-ready", LMNUSA has the option at any time to reject this material. LMNUSA will notify you of its refusal of the material and afford you the opportunity to amend or modify the material to satisfy the needs and/or requirements of LMNUSA. Use of the Services requires a certain level of knowledge in the use of Internet languages, protocols and software. This level of knowledge varies depending on the anticipated use and desired content of your Web site. You must have the necessary knowledge to create and maintain a Web site. It is not LMNUSA's responsibility to provide this knowledge or customer support outside of the Services agreed to by you and LMNUSA.

2.3. Bandwidth and Storage Usage You agree that use of the Services under this Agreement will not exceed the bandwidth and storage usage limits set out. If you use any bandwidth or storage space in excess of the agreed upon number of megabytes per month, you agree to pay the associated additional charges.


3. Enforcement


3.1. Investigation of Violations LMNUSA may investigate any reported or suspected violation of this Agreement, its policies or any complaints and take any action that it deems appropriate and reasonable under the circumstance to protect its systems, facilities, customers and/or third parties. LMNUSA will not access or review the contents of any e-mail or similar stored electronic communications except as required or permitted by applicable law or legal process.

3.2. Actions LMNUSA reserves the right and has absolute discretion to restrict or remove from its servers any content that violates this Agreement or related policies or guidelines, or is otherwise objectionable or potentially infringing on any third party's rights or potentially in violation of any laws. If we become aware of any possible violation by you of this Agreement, any related policies or guidelines, third party rights or laws, LMNUSA may immediately take corrective action, including, but not limited to, (a) issuing warnings, (b) suspending or terminating the Service, (c) restricting or prohibiting any and all uses of content hosted on LMNUSA's systems, and/or (d) disabling or removing any hypertext links to third party Web sites, any of your content distributed or made available for distribution via the Services, or other content not supplied by LMNUSA which, in LMNUSA's sole discretion, may violate or infringe any law or third-party rights or which otherwise exposes or potentially exposes LMNUSA to civil or criminal liability or public ridicule. It is LMNUSA's policy to terminate repeat infringers. LMNUSA's right to take corrective action, however, does not obligate us to monitor or exert editorial control over the information made available for distribution via the Services. If LMNUSA takes corrective action due to such possible violation, LMNUSA shall not be obligated to refund to you any fees paid in advance of such corrective action.

3.3. Disclosure Rights To comply with applicable laws and lawful governmental requests, to protect LMNUSA's systems and customers, or to ensure the integrity and operation of LMNUSA's business and systems, LMNUSA may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e., name, e-mail address, etc.), IP addressing and traffic information, usage history, and content residing on LMNUSA's servers and systems. LMNUSA also reserves the right to report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties.


4. Intellectual Property Rights


4.1. Your License Grant to LMNUSA You hereby grant to LMNUSA a non-exclusive, worldwide, and royalty-free license for the Initial Term and any Renewal Term to use your content as necessary for the purposes of rendering and operating the Services to you under this Agreement. You expressly (a) grant to LMNUSA a license to cache materials distributed or made available for distribution via the Services, including content supplied by third parties, and (b) agree that such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.

4.2. LMNUSA Materials and Intellectual Property All materials, including but not limited to any computer software (in object code and source code form), data or information developed or provided by LMNUSA or its suppliers or agents pursuant to this Agreement, and any know-how, methodologies, equipment, or processes used by LMNUSA to provide the Services to you, including, without limitation, all copyrights, trademarks, patents, trade secrets and other proprietary rights are and will remain the sole and exclusive property of LMNUSA or its suppliers, including but not limited to any software programs, inventions, products and/or technology innovations and methodologies utilized, developed, or disclosed by LMNUSA during the term of this Agreement. Unauthorized copying, reverse engineering, decompiling, and creating derivative works based on the any such software is expressly forbidden except as permitted in this Agreement. You may be held legally responsible for violation of any patent rights, copyright or trade secret rights that is caused or encouraged by failure to abide by the terms of this Agreement.

4.3. Trademarks You hereby grant to LMNUSA a limited right to use your trademarks, if any, for the limited purpose of permitting LMNUSA to fulfill its duties under this Agreement. This is not a trademark license and no other rights relating to the trademarks are granted by this Agreement. Specifically, but without limitation, the rights granted by this Agreement do not include the right to sublicense use of your trademarks or to use your trademarks with any other products or services outside the scope of the Services provided under this Agreement. The limited trademark use rights granted under this section terminate upon termination of this Agreement.


5. Warranty; Warranty Disclaimer


5.1. Customer and/or Third Party Acts LMNUSA is not responsible in any manner for any nonconforming Services to the extent caused by you or your customers. In addition, LMNUSA is not responsible for loss or corruption of data in transmission, or for failure to send or receive data due to events beyond LMNUSA's reasonable control.

5.2. No Express or Implied Warranty ALL SERVICES, SYSTEMS AND PRODUCTS PROVIDED BY LMNUSA UNDER THIS AGREEMENT ARE PROVIDED WITHOUT ANY EXPRESS OR IMPLIED WARRANTY FACT OR LAW, WHATSOEVER. YOU ACKNOWLEDGE AND AGREE THAT LMNUSA EXERCISES NO CONTROL OVER, AND ACCEPTS NO RESPONSIBILITY FOR, THE CONTENT OF THE INFORMATION PASSING THROUGH LMNUSA'S COMPUTERS, NETWORK HUBS AND POINTS OF PRESENCE, OR THE INTERNET. LMNUSA DOES NOT WARRANT THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR COMPLETELY SECURE, AND DOES NOT MAKE ANY WARRANTIES WITH RESPECT TO PATENT, COPYRIGHT, TRADE SECRET OR TRADEMARK INFRINGEMENT. ALL SERVICES PERFORMED UNDER THIS AGREEMENT ARE PERFORMED "AS IS" AND WITHOUT WARRANTY AGAINST FAILURE OF PERFORMANCE INCLUDING, WITHOUT LIMITATION, ANY FAILURE DUE TO COMPUTER HARDWARE OR COMMUNICATION SYSTEMS. EXCEPT AS EXPRESSLY PROVIDED THIS AGREEMENT, LMNUSA DOES NOT MAKE AND HEREBY DISCLAIMS, AND YOU HEREBY WAIVE ALL RELIANCE ON, ANY REPRESENTATIONS OR WARRANTIES, ARISING BY LAW OR OTHERWISE, REGARDING THE SERVICES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR CONDITIONS OF QUALITY, AND ANY WARRANTIES WITH RESPECT TO PATENT, COPYRIGHT, TRADE SECRET OR TRADEMARK INFRINGEMENT.

5.3 Your Warranties and Representations to LMNUSA You warrant, represent, and covenant to LMNUSA that (a) you are at least eighteen (18) years of age or are a duly organized and validly existing entity; (b) you possess the legal right and ability to enter into this Agreement; (c) you will use the Services only for lawful purposes and in accordance with this Agreement and all applicable policies and guidelines; (d) you will be financially responsible for the use of your account; (e) you have acquired or will acquire all authorization(s) necessary for hypertext links to third-party Web sites or other content; (f) you have verified or will verify the accuracy of materials distributed or made available for distribution via the Services, including, without limitation, your content, descriptive claims, warranties, guarantees, nature of business, and address where business is conducted, and (g) your content and/or any software that you install or provide does not and will not infringe or violate any right of any third party (including any intellectual property rights) or violate any applicable law, regulation or ordinance.


6. Limitation and Exclusion of Liability


6.1. Limitations ON EVENT SHALL LMNUSA HAVE ANY LIABILITY WHATSOEVER FOR DAMAGE, UNAUTHORIZED ACCESS TO, ALTERATION, THEFT OR DESTRUCTION OF INFORMATION PROVIDED TO LMNUSA, DISTRIBUTED OR MADE AVAILABLE FOR DISTRIBUTION VIA THE SERVICES. LMNUSA SHALL HAVE NO LIABILITY UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF LMNUSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANY EVENT, THE LIABILITY OF LMNUSA TO YOU FOR ANY REASON AND UPON ANY CAUSE OF ACTION SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID TO LMNUSA BY YOU UNDER THIS AGREEMENT DURING THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH SUCH CLAIM ACCRUED. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION THE AGGREGATE, INCLUDING, WITHOUT LIMITATION, TO BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS. THE FEES FOR THE SERVICES SET BY LMNUSA UNDER THIS AGREEMENT HAVE BEEN AND WILL CONTINUE TO BE BASED UPON THIS ALLOCATION OF RISK. ACCORDINGLY, YOU HEREBY RELEASE LMNUSA FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIM EXCESS OF THE LIMITATION STATED IN THIS SECTIO6.1. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH STATES, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.

6.2. Interruption of Service You hereby acknowledge and agree that LMNUSA will not be liable for any temporary delay, outages or interruptions of the Services. Further, LMNUSA shall not be liable for any delay or failure to perform its obligations under this Agreement, where such delay or failure results from any act of God or other cause beyond its reasonable control (including, without limitation, any mechanical, electronic, packet loss, server crashes, communications or third-party supplier failure).

6.3. Maintenance You hereby acknowledge and agree that LMNUSA reserves the right to temporarily suspend services for the purposes of maintaining, repairing, or upgrading its systems and network. LMNUSA will use best efforts to notify you of pending maintenance however at no time is under any obligation to inform you of such maintenance.

7. Indemnification You will defend, indemnify and hold harmless LMNUSA and its officers, directors, shareholders, employees, consultants, agents, affiliates and suppliers (an "Indemnities") from any and all threatened or actual claims, demands, causes of action, suits, proceedings (formal or informal), losses, damages, fines, penalties, liabilities, costs and expenses of any nature, including attorneys' fees and court costs, sustained or incurred by or asserted against any Indemnities by any person, firm, corporation, governmental authority, partnership or other entity by reason of or arising out of or relating to: (i) your violation or breach of any term, condition, representation or warranty of this Agreement or any applicable policy or guideline; (ii) your conduct, including but not limited to your negligence, gross negligence, or willful misconduct; (iii) your use of the Services, including any improper or illegal uses; (iv) any claim by a former employee of yours whose employment has been or may be terminated in connection with or as a result of the execution of this Agreement and performance of the Services by LMNUSA; or (v) any claim relating to your services or products, or your installation and/or use of any third-party software, including but not limited to advertising, product liability claims or infringement of any trademark, copyright, patent, trade secrets or non-proprietary right of a third party (including, without limitation, defamation, libel, or violation of privacy or publicity).


8. Miscellaneous

8.1 Confidentiality The parties each agree that all Confidential Information (as defined below) communicated to it by the other is done so in confidence and will be used only for the purposes of this Agreement and will not be used to compete with the other party or disclosed to any third party without the prior written consent of the other party except as permitted under this Agreement. "Confidential Information" means all information in any form, including, without limitation, printed or verbal communications and information stored in printed, optical or electromagnetic format, which relates to the Services; or computer, data processing or electronic commerce programs and software; electronic data processing applications, routines, subroutines, techniques or systems; information which incorporates or is based upon proprietary information of either party; or information concerning business or financial affairs, product pricing, financial conditions or strategies, marketing, technical systems of either party; or any information concerning customers or vendors of either party; or any data exchange between a party and any customers or vendors. Exceptions to Confidential Information include (1) information in the public domain; (2) information developed independently by a party without reference to information disclosed under this Agreement; or (3) information received from a third party without restriction and/or breach of this or a similar Agreement. It is not a violation of this provision to disclose Confidential Information in compliance with any legal, accounting or regulatory requirement beyond the control of either Party or, but in such case, prior to disclosure, the disclosing Party shall give written notice to the other Party to permit that Party an opportunity to challenge such disclosure. If either Party is subpoenaed, such Party shall give written notice to the other Party to permit that Party an opportunity to challenge the disclosure of Confidential Information. Upon the termination of this Agreement and upon written request of the disclosing Party, each Party shall promptly return all Confidential Information of the other Party. This provision shall survive the termination of this Agreement for two (2) years.

8.2. Notices All notices, reports, requests, or other communications given pursuant to this Agreement shall be made in writing, shall be delivered by hand delivery, overnight courier service, fax, or electronic mail, shall be deemed to have been duly given when delivered.

8.3. Choice of Law and Forum THIS AGREEMENT, WILL BE GOVERNED BY THE LAWS OF THE UNITED STATES AND THE STATE OF TEXAS, WITHOUT REFERENCE TO RULES GOVERNING CHOICE OF LAWS. ANY ACTION RELATING TO THIS AGREEMENT MUST BE BROUGHT THE FEDERAL OR STATE COURTS LOCATED CALIFORNIA, AND YOU IRREVOCABLY CONSENT TO THE JURISDICTION SUCH COURTS.

8.4. Entire Agreement This Agreement and all policies and guidelines incorporated in this Agreement by reference constitutes the entire Agreement of the parties and may not be modified or altered orally but only by an agreement in writing signed by both parties.

8.5. No Fiduciary Relationship; No Third-Party Beneficiaries LMNUSA is not the agent, fiduciary, trustee or other representative of you. Nothing expressed or mentioned in or implied from this Agreement is intended or shall be construed to give to any person other than the parties hereto any legal or equitable right, remedy or claim under or in respect to this Agreement. This Agreement and all of the representations, warranties, covenants, conditions and provisions hereof are intended to be and are for the sole and exclusive benefit of the parties hereto.

8.6. Assignments You may not transfer or assign your rights, duties, or obligations under this Agreement without LMNUSA's prior written consent. LMNUSA may assign its rights and obligations under this Agreement and may utilize affiliate and/or agents in performing its duties and exercising its rights under this Agreement, without your consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assignees.

8.7. No Waiver LMNUSA's failure to enforce the strict performance of any provision of this Agreement will not constitute a waiver of LMNUSA's right to subsequently enforce such provision or any other provisions under this Agreement.

8.8. Severability If any provision of this Agreement is deemed illegal, invalid, void or otherwise unenforceable in whole or in part, that provision shall be severed or shall be enforced only to the extent legally permitted, and the remainder of the provision and the Agreement shall remain in full force and effect. If any provision of this Agreement is deemed to be invalid, void or unenforceable only with respect to a particular application, such term or provision shall remain in full force and effect with respect to all other applications.

8.9. Survival All provisions of this Agreement relating to your warranties, intellectual property rights, limitation and exclusion of liability, your indemnification obligations and payment obligations shall survive the termination or expiration of this Agreement.

8.10. Modification LMNUSA reserves the right to add, delete, or modify any provision of its Terms and Condition, Acceptable Usage Policy at any time without notice.

LMNUSA Service Level Agreement (SLA)

LocoMotioNUSA - LMNUSA.com

The LMNUSA Service Level Agreement (SLA) guarantees our network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of LMNUSA reseller's service.

Uptime Guarantee:
LMNUSA strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and is is calculated solely by LMNUSA monitoring systems or LMNUSA authorized/contracted outside monitoring services. If LMNUSA fails to meet it's 99.5% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. LMNUSA does not credit a full month's service for minor downtime. This would not be financially healthy for LMNUSA, and in turn would only negatively affect the service level LMNUSA provides to you. "Partial refunds for partial downtime" is our standard policy. In extreme circumstances, LMNUSA may distribute full month credits, but this is dealt with on a case by case basis. Details on how credit amounts are calculated can be found below.

Exceptions:
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the LMNUSA network caused by or associated with:

· Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, "Acts of God" (ie...fire, flood, earthquake, tornado, etc...), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement

· Telco Failure (ie...cutting a fiber line somewhere)

· Backbone peering point issues (PAIX)

· Scheduled maintenance for hardware/software upgrades

· DNS issues not within the direct control of LMNUSA

· Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of LMNUSA service(s) in breach of LMNUSA Policy and Service Guidelines (AUP), by Client or others authorized by Client.

· DDOs attacks or any IRC related attacks

Connectivity:
LMNUSA goal is to make the LMNUSA network available to Client free of outages for 99.5% of the time. An "outage” is defined as an instance in which Client is unable to transmit and receive IP packets due to a LMNUSA service failure for more than 15 consecutive minutes, excluding service failures relating to LMNUSA scheduled maintenance and upgrades. The LMNUSA network does not include client premises equipment or any Telco access facilities connecting Client's premises to such infrastructure. LMNUSA goal is to keep Average Round-Trip Latency on the LMNUSA network to 85 milliseconds or less. LMNUSA defines “Average Round-Trip Latency”, with respect to a given month, as the average time required for round-trip packet transfers between the LMNUSA network and major US backbone peering points during such month, as measured by LMNUSA. LMNUSA goal is to keep Average Packet Loss on the LMNUSA network to 1% or less. LMNUSA defines “Average Packet Loss”, with respect to a given month, as the average percentage of IP packets transmitted on the LMNUSA network during such month that are not successfully delivered, as measured by LMNUSA.

Measurement:
LMNUSA will periodically (on average every 10 minutes) monitor LMNUSA network and server availability using software and hardware components capable of measuring application traffic and responses. Client acknowledges that that such measurements may not measure the exact path traversed by Client’s internet connection, and that such measurements constitute measurements across the LMNUSA network but not other networks to which Client may connect. LMNUSA reserves the right to periodically change the measurement points and methodologies it uses without notice to Client. Full network and server reporting will be posted to a location designated by LMNUSA and made available to Client.

Hardware Failure:
LMNUSA stands behind all equipment on our network. Faulty hardware is rare, but cannot be predicted nor avoided. LMNUSA utilizes only name brand hardware of the highest quality and perfomance. LMNUSA will replace all faulty hardware affecting performance levels of equipment within 48 hours, which includes hardware issues that cause server crashes or speed issues. Hardware failure resulting in complete network/server outage/downtime will be corrected within two hours of problem identification. Router failure is an exception to this SLA guarantee, and may require on-site Cisco™ engineers or backbone provider emergency personnel to correct the problem. Router failure is governed by current LMNUSA contracts with Cisco™ and backbone providers in regard to the emergency repair service in case of such an issue. LMNUSA will replace all faulty hardware on dedicated servers (rented or leased servers), at no charge to the Client, with an unlimited free replacement policy. This includes parts ordered as upgrades.

General:
LMNUSA reserves the right to change or modify this SLA to benefit the Client, and will post changes to location currently housing this SLA at time of modification, which will be made available to Client. Except as set forth in this SLA, LMNUSA makes no claims regarding the availability or performance of the LMNUSA network or servers. Specific terms/points of this SLA may be adjusted on a case by case basis by the specific Service Agreement signed/agreed by client. In case of difference terms/points in SLA and Service Agreement, the Service Agreement terms/points prevail over this general SLA policy. The Service Agreement signed/agreed by client, is above and beyond this SLA, and Service Agreement terms are in affect, including, but not limited to, limitations of liability.

 

revised: 01-14-2008

   

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